Terms of Use

I. Scope of Application

These GTC apply to contracts related to the rental of rooms for accommodation purposes and to all additional services and provisions offered to the Customer (hereinafter also referred to as the “Contract”) by Home.Tour S.r.l. (hereinafter also referred to as the “Company” or the “Facility”). The term "Customer" collectively refers to any individual or legal entity using the services provided at the Facility upon completion of the contract. The terms also apply, to the extent compatible, to visitors and/or potential customers as well as their accompanying persons and individuals effectively utilizing the services if the Customer is a legal entity. These GTC apply to the services and provisions of Home.Tour S.r.l. provided at its operational headquarters:Palazzo Paisiello, Piazzetta Bonifacio IX n. 4 – 73100 Lecce.

The Customer’s GTC shall be deemed reviewed and fully accepted at the time of booking.

II. Conclusion of the Contract

  1. The Contract is concluded upon acceptance of the Customer’s booking request by the Facility. Acceptance occurs through the confirmation of the booking by the Company. The Company reserves the right to confirm the booking in writing. If the booking is made via the website https://www.palazzopaisiello.it and the payment or payment authorization is unsuccessful, the contract shall not be considered completed, and no reservation shall be made.
  2. The contracting parties are the Company and the Customer. If the booking is not made directly by the Customer but by a third party, the latter will be jointly liable with the Customer for all obligations arising from the Contract. The third party is also required to provide the Customer with all booking-related information, including these GTC.
  3. The subletting or leasing of the rooms provided by the Company to third parties is not permitted.
  4. The use of the rooms for purposes other than accommodation requires prior written authorization from the Company.
  5. Bookings may only be made by individuals with full legal capacity to enter into a contract.

III. Services, Prices, Payment

  1. The Facility is obligated to provide the Customer with the booked room and to deliver the agreed-upon services.
  2. In the event that, due to a valid reason (e.g., force majeure or unforeseen circumstances), the booked room cannot be made available to the Customer, the Company commits to providing, where possible, alternative accommodation within the facility. If there is a price difference between the booked room and the substitute room, the Customer will be entitled to a refund of the difference (if the substitute room is available at a lower price than the booked one). If multiple rooms are available, the Customer will be given the option to choose their preferred room. If the price of the substitute room differs from the booked one, the financial difference will be settled by refunding the Customer for any excess amount or by requiring the Customer to pay the outstanding difference to the Company (unless different arrangements are agreed upon on a case-by-case basis). The Customer shall not be entitled to any further claims in this regard.
  3. If, due to a valid reason (e.g., force majeure or unforeseen circumstances), it is not possible to accommodate the Customer at the facility, the Company undertakes to inform the Customer without delay, to the extent possible, and the Customer shall be entitled to a refund of the amounts paid up to that point. The Customer shall not be entitled to any further claims in this regard.
  4. The Customer is required to pay the agreed or applicable price for the use of the room and any additional services booked or utilized. The same applies to services ordered directly by the Customer or through the Facility that have been provided by third parties and prepaid by the Facility.
  5. For payments, the Company does not accept €500 banknotes or checks.
  6. The Customer will be duly informed of the application of any tourist taxes and municipal fees as required by local regulations. In the event of a change in the VAT rate or the introduction, modification, or removal of applicable taxes after the conclusion of the Contract, prices will be adjusted accordingly.
  7. The Company reserves the right to adjust its agreement in response to any subsequent modifications requested by the Customer regarding the number or category of the booked room, the number of beds, or the length of stay, which may result in an increase in the price of the room rental and/or additional services provided by the Facility.
  8. At the time of the Contract’s conclusion, the Facility requires full payment of the total amount due. If payment is not received within 48 hours of booking (unless otherwise agreed between the Customer and the Facility), the booking request will be canceled, and the Facility will be free to allocate the rooms to new customers.
  9. Additionally, the Company reserves the right to require the Customer to pay a reasonable deposit or security deposit at the beginning and during the stay, as stipulated in point 7, for existing or future claims arising from the Contract, provided that such an advance payment has not already been made under points 7 and/or 8 of the GTC.
  10. Special offers and discounts cannot be combined; the most favorable offer will be applied. The Company reserves the right to request proof from the Customer upon arrival.
  11. Invoices issued by the Company (for additional services used by the Customer during the stay) must be settled immediately upon receipt by the Customer, without deductions. The Customer will be considered in default if the invoice is not paid within 14 days of receipt. In the event of delayed payment, the Facility reserves the right to apply statutory default interest. The current default interest rates are 5 percentage points above the base interest rate for transactions involving a consumer and 9 percentage points above the base interest rate in other cases. The Company reserves the right to claim greater damages and seek compensation accordingly. Additionally, the Company may charge administrative reminder fees of €5.00 for each reminder sent after the default has begun.
  12. Any bank charges and currency exchange differences related to the payment of the price are the responsibility of the Customer. If a direct debit is refused or revoked, the Company will charge the Customer for the incurred expenses.
  13. Refunds (subject to the signing of a declaration in which the Customer confirms they have no further claims beyond the refunded amount, with the refund amount specified in the same document) are generally processed using the original payment method. In exceptional cases, refunds may be processed in cash at the Company’s premises or via bank transfer to the Customer’s account.
  14. The Customer may offset or reduce a credit or exercise a right of retention against amounts due to the Company only in the presence of an uncontested or legally confirmed claim.
  15. At check-in, the data and information on the registration form will be verified against a valid photo ID.

IV. Customer Withdrawal (Cancellation) / Failure to Use Booked Services (No-Show)

The Company grants the Customer the right of withdrawal under the following provisions:

  1. The option that allows for free cancellation entitles the Customer to a full refund, provided that the cancellation request is received by the Facility at least 7 days before the scheduled check-in date, unless otherwise agreed. In the event of late cancellations, the Facility will retain the full amount already paid.
  2. As an exception to the above provisions, non-refundable bookings cannot be canceled free of charge. Therefore, the Facility will retain the entire amount paid. A refund in case of cancellation in this situation is not possible, except in exceptional cases, which will be evaluated on an individual basis.
  3. The right of withdrawal or cancellation of the booking by the Customer must be exercised in writing.
  4. The Customer’s right of withdrawal lapses if it is not exercised within the indicated timeframes.
  5. If the agreed withdrawal period has already expired, there is no further legal right to withdrawal or contract termination, and the Company does not consent to a contract cancellation. The Facility retains the right to the agreed compensation, even if the Customer does not make use of the reserved service.

V. Company Withdrawal

  1. If it has been agreed that the Customer may withdraw from the Contract free of charge within a specified period, the Company shall also have the right to withdraw from the Contract within the same period if there are requests from other Customers for the booked room and the Customer does not waive their right of withdrawal when requested by the Company within a reasonable timeframe.
  2. If the agreed payment is not made even after the expiration of a reasonable deadline set by the Facility, the latter reserves the right to withdraw from the Contract due to the Customer’s non-fulfillment.
  3. Additionally, the Company has the right to withdraw from the Contract extraordinarily for justified reasons, particularly if:
  • Force majeure or other circumstances beyond the Company’s control make the fulfillment of the Contract impossible;
  • The rooms or spaces were booked using misleading or false information, or by concealing material facts. Material facts may include the Customer's identity, solvency, or the purpose of the stay;
  • The Company has reasonable grounds to believe that the use of the accommodation services may jeopardize the proper functioning of the business, safety, or public reputation of the Company, without this being attributable to the Company’s control or management. The purpose or reason for the stay is illegal;
  • There is a violation of Clause II, points 3 or 4, or Clause VI, points 4 or 8 to 10 of the GTC;
  • The Company becomes aware that the Customer’s financial situation has significantly deteriorated after the conclusion of the Contract, particularly if the Customer fails to pay outstanding debts to the Company or does not provide sufficient guarantees, leading the Company to deem its credits at risk.
  1. A justified withdrawal by the Company does not entitle the Customer to claim compensation.

VI. Arrival, Departure, and Stay Regulations

  1. The Customer does not acquire any right to specific rooms unless the Company has explicitly confirmed in writing the provision of specific rooms.
  2. In the case of group bookings of six or more people staying in shared rooms, the Company reserves the right to determine the room allocation.
  3. The booked rooms will be available to the Customer from 3:00 PM on the agreed arrival date. The Customer has no right to access the room before this time.
  4. The Customer must check in between 3:00 PM and 7:00 PM on the agreed arrival date. However, if the Customer informs the Facility in advance of a delay, self-check-in after 7:00 PM will be permitted (in this case, document verification will take place the following day). If the Customer fails to arrive within the check-in timeframe without prior notice, the Facility reserves the right to assign the room to other incoming guests.
  5. On the agreed departure date, the rooms must be vacated no later than 11:00 AM. In case of delay, the Company reserves the right to charge 100% of the daily rate for continued use of the room beyond the contractual check-out time, along with any damages incurred. The Customer shall have no right to contest these charges.
  6. If the total number of arriving guests exceeds the number stated in the Contract, the additional guests shall not be entitled to stay at the Facility.
  7. Children under 12 years of age are not allowed to stay at the Facility under any circumstances. In private rooms, guests aged 12 to 18 may stay only if accompanied by a parent, an adult authorized by the parents, or a legal guardian. This provision does not apply to group travelers accompanied by an adult authorized by parents or legal guardians.
  8. It is the responsibility of parents to fulfill their parental supervision duties. The Company declines any liability for damages.
  9. Pets are not allowed in order to protect other guests who may have allergies.
  10. The stay includes breakfast, which can be consumed between 8:00 AM and 10:30 AM at the partner café located in front of Palazzo Paisiello. In exceptional cases and upon prior request by the Customer, breakfast may be served outside these hours.

VII. Liability & Restrictions

  1. The Customer is responsible for damages to objects and furnishings caused by fault, negligence, or willful misconduct. If it is not possible to determine the individual responsible within a group, the entire group will be held liable. The Company reserves the right to require a security deposit of up to €300 per booking, either upon arrival or during the stay. This deposit will be refunded upon departure, provided that the Company has not identified any damage or significant soiling caused by the Customer or the group by that time. Damages or cleaning costs exceeding the deposit amount must be paid directly on-site or will be invoiced later if immediate assessment is not possible. This provision also applies to damages or excessive soiling discovered after the Customer or group has departed.
  2. Smoking is strictly prohibited in all areas of the Facility, except on balconies, where available. In the event of a violation, the Facility will charge a penalty of €250. The same penalty applies if smoke detectors or other safety equipment are tampered with, or emergency doors are opened without authorization. The Company reserves the right to seek additional compensation if, for example, a fire caused by smoking results in property damage to the Facility.
  3. In the event of service interruptions or deficiencies, the Facility will make efforts to remedy the situation promptly upon notification by the guest. If the Customer intentionally fails to report a defect, they shall not be entitled to any reduction of the agreed contractual amount.
  4. The Company is liable for damages in cases where it is responsible for injuries to the physical safety or health of its guests. Additionally, it is liable for other damages resulting from intentional or grossly negligent violations of its contractual obligations. Any further claims for damages are excluded, except in cases specifically outlined below.
  5. Messages, mail, and package deliveries for Customers will be handled with care. The Facility will take care of receipt, safekeeping, and—upon request and at the Customer’s expense—forwarding of mail and lost items. Any claims for compensation are excluded, except in cases of gross negligence or willful misconduct. The Facility is authorized to deliver unclaimed items to the local lost and found office after a maximum storage period of one month.
  6. Claims for damages by the Customer must be submitted within the legally prescribed period; otherwise, they will no longer be enforceable after this period expires.

VIII. Final Provisions

  1. Any modifications or additions to the Contract, the acceptance of the request, or these GTC must be made in writing. Unilateral modifications or additions by the Customer are not valid.
  2. The place of execution and payment is the Company’s operational headquarters.
  3. The exclusive jurisdiction for any disputes is the Court of Lecce. However, the Company reserves the right to initiate legal actions or other legal proceedings at the Customer’s general place of jurisdiction.
  4. If any provision of these GTC for hotel accommodation is or becomes invalid or void, this shall not affect the validity of the remaining provisions. Any matters not covered by these GTC shall be governed by applicable legal provisions.
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